Premier Fibre Internet

Pure Uncapped Fibre Connectivity for your Home and SOHO

  • Uncapped
  • Unshaped
  • Unthrottled
  • IPV6 Live

Comtel provides pure Uncapped; Unshaped; Unthrottled & IPV6 Live Fibre Internet.

Month to Month Agreements

Premier Support

* Please note pricing is Network dependant. i.e. each Network has its own base cost and available packages, so we can’t always match pricing between different Network’s.

Standard Support Times

  • Standard Remote Support = 7am to 10pm / 365
  • Standard Onsite Support = 8am to 6pm / 365

Installation

You Install
Comtel Installs

Comtel Installs

Would you like a professional installing and setting up your WIFI?

Do you need another LAN point or an additional WIFI Access Point installed in your Home?

We send Technicians to personally onsite-tailor your setup.

Installation Comtel Installs
Comtel Fibre & WIFI R995
  • Subsidised Installation
  • Free to Use WIFI Router
  • Free Activation
  • * Available in Comtel Regions (check with Sales for coverage areas).
  • * Please note there is a R995 once-off install fee.

Network Partners

we’ve got you covered​

vuma
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octotel
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Please note the following conditions:

General terms

  1. The installation and activation fees are defined by our Network Partners, not Comtel.
  2. These packages are for Residential Clients only i.e. Business Clients sign up for business packages.
  3. Although we try to keep our coverage database as accurate as possible, we understand there may be inaccuracies (from time to time) that occur between us and our Network Partners.

Network Partner Install:

  1. These costs apply to the following Network Partners:
    • Any Vumatel signup is charged R1495 for installation
    • Any Frogfoot signup is charged R995 for installation
    • Any Lightstruck signup is charged R995 for installation
    • Openserve is running a free installation promotion until September 2022, after which signups will be charged an installation fee of R1950
  2. The installation fee includes cabling up to 30 metres (from the buddy box into your home). 
  3. If your installation requires additional cabling, a site survey is done, after which you will receive a quote from our relevant Network Partner. If you choose to proceed, you are liable for any additional costs incurred. The additional cabling is directly payable to the applicable Network Partner. 
  4. Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation. Once the Network Partner has installed the Fibre & ONT, it typically takes about 3-5 days for us to ‘light you up’.

Comtel Install:

  1. Once the Fibre is installed in your home, Comtel can send Technicians to personally install and setup your WIFI router
  2. There is a once-off cost of R995 for this service
  3. If there are any additional LAN points or WIFI Access Points required, they are quoted additionally

Delivery:

  1. A delivery fee of R195 is charged for all router deliveries.
  2. Additional fees may be applicable should you order a UPS or any other equipment.

Activation fees:

  1. Activation fees are covered for selected Fibre providers by the Save up to R4995 promotion.
  2. Activation fees are also applicable on migrations (when you move from one ISP to another).

Comtel Internet:

  1. We provide Pure Fibre Uncapped, Unshaped and Unthrottled
  2. There are no usage thresholds so you can use as much data as you like, whenever you like. 

What happens if I cancel with Comtel?

  1. Free-to-use routers
    1. You can either return the router via courier or pay the retail value (as per your contract).
    2. All courier costs involved in returning the router are for your account. 
  2. Subsidised Install / Connection Fees
    1. Comtel subsidises the Fibre Installation as per your contract.
    2. If you cancel within 12 months, you will be liable for any installation and/or connection fees that Comtel subsidised when you ordered (as per your contract).
    3. Please refer to your original invoice to see how much you were subsidised, and therefore how much you will be billed.
  3. Cancellation Fee
    1. If you cancel within 6 months of installation, or your account falls into arrears, you will be charged an additional cancellation fee of R995
  4. There is a 1-month calendar notice to cancel